Frequently Asked Questions

Our company was established in August of 2007 by our co-founders, Kyle Faber and Andrew Martin.

What makes us stand out from the pack is—hands-down—value. While this term may seem a bit overused, for Regal Creative, it is absolutely true. The quality of our work, when it comes to design, development, and cost, rivals the best firms in the nation.

Because of this, we urge you to shop around. Look at the other designers in the area—find out what they charge for their solutions and see if they're interested in building a relationship (or partnership, as we like to call it). Then, come on over and let's compare. If they’ll provide you with better quality at a lower cost, and you feel a better connection—well, then they’re probably the right fit for you. But we’d like to believe otherwise.

Nope. And if you're asking, you must have seen this at other companies. These solutions are typically restrictive, and the quality normally doesn’t meet our standards.

Our costs vary. As we mentioned above, we don't pre-package our web solutions, since we find them to be restrictive to both our clients and ourselves. To most accurately quote your project, we like to sit down and fully discuss all the details with you. By doing this, we'll be able to estimate the cost and the timelines of the project, plus we can get to know you better, and you, us. Forming partnerships with our clients is our primary objective, as it will help keep the lines of communication flowing and ensure that you're happy and informed through every step of the process.

Not on a regular basis. Typically, our payment structure starts with a down-payment of around 50 percent, with the remainder due at the time of completion, or within three months of the project setup (whichever comes first). However, depending on the scope of the project, we may be open to exploring this option. Please don't hesitate to ask.

Yes and no.

Yes and no. Since we're a website design firm, we don’t provide hosting as an à la carte service. We do offer a variety of hosting services as a convenience to our clients. Hosting is typically one of the only recurring costs associated with a web design project. So, yes, we do offer hosting, but only to our web clients.

Well, if it isn’t done yet, we’re sorry—that ship has sailed. That said, we're a small firm with large capabilities. We can work within rather tight time constraints, but we don't like to operate with a "need to have it done yesterday" mindset.

At Regal Creative, our focus relies on the business triangle: quality, cost, and time; and we charge accordingly. For example, if you ask us to do a low-cost project with a tight turnaround, the quality won't be quite as high. Conversely, if you want a high-quality website in a short amount of time, it will be a little more costly. We feel that having more time is in our clients' best interest so we can provide higher quality at a lower cost.

We're proud of the flexibility we offer our clients, so if you have a project with a tight schedule, please give us a call at (414) 455-0552. We'll do our best to meet your deadline and surpass all your expectations.

The timelines set for a web project are largely dependent on the size and complexity of the project. Typically, it takes six to ten weeks, from the time we make contact to the day your site goes live.

Our tech support is pretty darn good, in our opinion (and our clients', too!). With our ticketing system for updates, support issues, feature requests, and the like, we stay on top of our clients' needs.

This is another yes-and-no question. If you'd like to include any other components after we sign the service agreement for your project, it will incur an extra cost. Have something to implement after the site is launched? We’ll quote it upon request. If you’re set up with a content management system website, then you're free to add whatever you'd like yourself, often with little effort.

Our rate is presently set at $75 per hour. While this is on the lower end of the industry scale, it still allows us to provide you with the level of service and product that you expect—and beyond.

A content management system, also called a CMS, is a platform that allows users to easily (in most cases) manage the content on their website without the need for programming skills (again, in most cases).

Please refer to our Content Management Systems page for more information.

The truth is, no one (anywhere) has control over how your website ranks in the natural, organic search results. There are many minute factors that go into a well-ranking website. Three of the primary ones are:

• High-quality content
• A well-optimized website
• A strong and properly executed link and social media strategy (if applicable)

If you've set those three items in place and you're operating in a mildly competitive online market, you'll probably start seeing some results within six months to a year. Unfortunately, that's never guaranteed, as your competitors may also be improving their efforts, the ranking factors may change, etc.

SEO is a marketing tactic that should be an ongoing, never-ending process. Because of this, many business owners learn how to optimize themselves, or pay an individual or a firm to do it for them regularly.

Because SEO isn’t a science, it may be beneficial for us to explore this issue in person. Let's chat. Call us at (414) 455-0552.

We definitely have the capabilities to help you update your website—both the design and the content—but our answer is based on a few factors:

• Our availability. While we'd like to help you update your site, we need to keep our current clients in mind. If we're currently swamped and you're able to be flexible, we'll schedule a deadline that's a few days or weeks away.
• Your budget. Like a from-scratch project, our quote will depend on the quantity and complexity of the updates.
• The site's accessibility. We'll need full access to your website, including the server and all the files. If your site is restricted, we recommend hiring your previous web developer to take on the updates. If that's not an option, let's talk about starting from the ground up.

Ultimately, we'd love to assist you with your update, regardless of the size! Give us a call at (414) 455-0552 to chat about how Regal Creative can help.